Testimonials for Eastern Water Solutions

On time, complete analysis of problem with a recommended course of action. Implemented at a fair price.  Competent workmen who took the time to explain the self service to complete the installation of a new well pump.

12:30 party and at 11:30 the water stops flowing (on a SATURDAY)!  I got a better response from Eastern Water then I would have from 911. Here in 15 minutes and pulling a 300 foot deep well pump to repair a short. Back in business before 12:30. Thanks Eastern Water!

They called, they came on time, they helped and instructed, then returned on time and made all repairs in a professional manner.  THEY WERE GREAT INDIVIDUALS.

Thank you Eastern Water Solutions for coming to fix my pump so fast and courtious!! Andy is very professional. I would highly recomend to all my family and friends!!

I have used Eastern Water Solutions in the past and have found them to be honest and reputable. I was having air in the water, so I called and had an appointment for late the next morning. Andy was right on time and went right to work. He was very pleasant and correctly diagnosed the problem! He pulled the pump out and changed the defective part. He gave me the instructions needed to get the water up and running and the bill which I thought was reasonable. Thank you for your prompt and professional service.

Just wanted to send a brief feedback email about the great service I received this week. My well system failed after a storm and I called your company and spoke to a technician. He was nice, polite, professional, returned my call promptly, called back when he said he would and showed up when promised. He fixed the problem and restored my water! Just wanted the company to know how pleased I was with his handling of the job and that I appreciated the fantastic service!

A terrible day was turned around by this company.  This is a place where real people answer the phones and if it's 5:00 pm their day isn't over.  Everything was thoroughly explained before they started and the was no hidden costs or agendas.   A pleasant experience from beginning to end.

Thanks so much for your prompt and courteous attention to our well needs.  Andy is a dynamic member of your team, he goes above and beyond for the client.  Also, thanks to the office team for your excellent communication and overall positive outlook!  

I called Eastern Water Solutions because I was having a problem with my well water supply. I was expecting to have to wait at least a day or two until they could come and check into it, but George and Andy came within an hour of my call. They diagnosed the problem and made the needed repair. It was actually an enjoyable service call! Thank you to everyone at EWS!

I wanted to replace my own well pump, but I called around first to get some prices. Shane (the owner) not only gave me the lowest estimate, but he was totally helpful with tips and tricks if I decided to do it myself. I tried to do it myself, but got in over my head. I called Shane and he was genuinely sorry to hear what happened. He sent a truck out right away. The guys that came were professional and knew their stuff. They didn't waste any time and had us up and running with water the very next day. I couldn't be happier with the service and even though it did cost a good chunk of change, it was nearly a thousand dollars cheaper than the other guys I was going to go with.

Got up to no water. Called Eastern Water and was told that a tech would be there in one hour. Tech arrived on time and diagnosed right away. He explained in detail what was wrong and what needed to be done and the cost. He was very knowledgeable about the system and proceeded to replace the well pump. He had us back with water in less then two hours. He showed me what was wrong with the pump that he had removed and explained what to do to get the chlorine out of the system so that the water would be drinkable. I was more than pleased with the timeliness adn knowledge of the tech and would highly recommend this company to anyone needing well pump or water conditioner service.

Recently Eastern Water did some work at my station.  Their performance was outstanding. The little things they did set them apart. I received a call almost immediately from the tech in which he asked me about the problem and told me when he would arrive.  The technician arrived on time and we discussed the problem and his recommendation. Before he left he said that he wanted to check with his company before he planned the job but would call me to let me know what they decided.  Monday morning he called and told us what he was going to do, schedule an appointment at 9:00 for Thursday and told us we would be without water for approximately two hours. He and another worker arrived on time and did an excellent job.  They did many things that showed they took pride in their work.  Instead of doing the job the easiest way, they did it the RIGHT WAY! In summary these things set Eastern Water apart: 1. An almost immediate response by phone, this let me know that my call was being taken care of. 2. Scheduling his arrival.  I like to talk to all people doing work on my station and it was easy to set aside the time to be here. 3. Making an appointment to do the work and letting us know about being out of water. 4. Being on time and fully prepared to do the job they planned on. 5. Doing high quality work rather then the bare minimum to complete the job. 6. Cleaning up before they left, they left the area better then they found it.