Testimonials for Eastern Water Solutions

My well had poor yield (two wash loads would kill the well). Eastern researched the original well drilling and yield and determined that hydro fracturing (aqua-surging) was worth a try. I was also quoted the cost to deepen it if desired. We went with the fracturing, and the well is yielding close to what it did almost 40 years ago (given the number of surrounding houses built during those years) and is now providing plenty of water.
Russell F. of Darien, CT
Tuesday, July 12th
It's nice to find a company that still operates the old fashioned way with respect to customer service. No answering machine, no "press 1's", but actually human contact with people who take pride in what they are doing. The service techs were very professional, polite and a joy to allow into our home. They came out and fixed the problem, which was rather extensive, and did so without having to go to supply houses to get parts. The service vehicles were stocked like stores on wheels. We commend and that this company and will certainly share this experience with family and friends.
Dennis G. of Woodbury, CT
Wednesday, July 6th
Just wanted to tell you that you have a phenomenal group of guys working for you. They were so helpful, quick and friendly. Didn't even mind having an audience - my kids were entertained! My husband said Andy and his crew were extremely helpful and great to work with. Thank you so much!!!
Jill L. of Woodbury, CT
Friday, April 22nd
We are very appreciative of the way you took over the completion of this project and want to compliment all of you, from proposal to execution, on a job well done.  Our confidence is restored, we are now excited about bringing our 300 year old house into the 21st century.
Brian C. of Greenwich, CT
Monday, July 11th
They responded promptly and were able to suggest what the problem was over the phone and when they came, they had the proper parts and tools to make the repair. They properly diagnosed the problem and provided an explanation for me. I plan to take a support contract from them.
Mr. H. of Stamford, CT
Tuesday, July 19th
Thank you for your prompt attention and professionalism in installing the system in our house.  It could have been difficult for us from such a long distance but your customer oriented approach ensured us that you could be trusted to do it properly.
Mrs B. of New Canaan, CT
Friday, August 28th
Eastern Water is the best water company I have ever dealt with.  Everyone is helpful, friendly and the best part is, I never feel like I've been ripped off or sold something I didn't need!
Candace H. of Norwalk, CT
Thursday, August 11th
Eastern Water was prompt and very knowledgeable. I will call them again!
Lisa H. of Wilton, CT
Wednesday, June 15th
We cannot rave enough about Eastern Water. On more than one occasion we've needed them (spanning a few years apart). As most homeowners, you are calling them and you are desperate because you probably have no water or can't use the water because of faulty equipment. It's such a vulnerable position to be in because you need the use of water, especially when you have children. You're thinking of the worst scenario financially and mechanically. They are the most honest, trustworthy, technically skilled company we've had the pleasure of dealing with. They have top-notch integrity. And that goes for all their staff. Thank you, Eastern for being our lifesavers on two occasions and not taking advantage of our desperate situation. You are stellar. Never ever change who you are - you are one in a million! - The Caseys
Rosemary C. of Ridgefield, CT
Monday, May 16th
They were excellent and everything went well with their services. They came out and repaired and extended our well water pipes. They replaced our pump and installed a water purification system. I would definitely hire Eastern Water again!
Sheila C. of Westport, CT
Wednesday, July 6th
Our family had been having stomach problems for a few months and our family doctor told us to have our well water tested.  Eastern Water came to test our water and discovered we had a high level of coliform bacteria in our water. They came right out and chlorinated our well, explained every step of the process very thoroughly and what to do afterward. A follow-up test showed that we were bacteria-free. We couldn't be more grateful! Thank you, EVERYONE at Eastern!
Charles P. of Weston, CT
Thursday, August 4th
Hi Andy!   Great job tonight!! Thanks so much for taking your evening to fix my sump system. I appreciate the service and your dedication.    Have a great night.    Dave
David B. of Redding, CT
Thursday, March 7th
I was so pleased with the service that we received from Eastern Water. The team responded to our problem right away, kept us informed of what was going on at all times and did a fast and effective job of repairing our system. Everyone was friendly and courteous. We will certainly call again if ever we have a problem.
Meghan P. of Redding, CT
Friday, July 8th
They were very professional and knowledgeable. The overall experience was excellent. I would use them again and have recommended them to our neighbor.
Robert J. of Danbury, CT
Monday, July 25th
We are very impressed with your company!!! We called two companies after 7 pm last Monday when we had just a trickle of water coming into our home.  Easter Water called us within half an hour!  My husband spoke with the technician for about 10-15 minutes as he tried to understand what our problem was. The technician stated that we would be at our home the next morning. The following morning we received two phone calls - one from the technican informing me that he would be there within 30 minutes and one from your office telling us that a represenative would be there shortly. Two technicians came. They were very professional and explained everything they were doing. Never once did I get the impression they were trying to sell us something that was unnecessary.  I asked the technician if he would speak to my husband via phone to discuss the situation and he did this - twice!  Both men were extremely professional and conscientious. Yesterday, I opened our mailbox and there was a card thanking us for the business.  My husband and I agree that your company definitely understands what customer service is all about. Please accept our appreciation for prompt and professional service!     P.S.  We are still waiting for a phone call from the other company.  Thought you would enjoy hearing that!
Colleen G. of Easton, CT
Wednesday, November 5th
Total testimonials : 65

our service area

We serve the following areas

Our Locations:

Eastern Water Solutions
5 Benson Road
Oxford, CT 06478
Service Area
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